Shipping & Returns
Q: Do you have any return or exchange policy?
A: Yes, we do have a return or exchange policy. You need to return the product within 7-10 days of your purchase in perfect condition, and you will get a 100% refund!
Q: Are there any exceptions to the return/exchange policy?
A: Products from Sale or Deals or on Discounts can not be returned, but they can be exchanged and customer will be charged PKR 500.
Q: Do you have any extra delivery charges?
A: For orders within Pakistan, deliveries are standard delivery charges apply nationwide across Pakistan. Delivery charges for international orders vary depending on weight and destination.
Q: How long does the delivery take?
A: Ideally, our delivery anywhere across Pakistan takes 1-2 working days via TCS or Trax.
Q: Will I get a tracking id?
A: Yes, you certainly can. After dispatching your order, we will send you a verified courier tracking ID.
Q: Do I have to pay the delivery fee on return or exchange?
A: If you are making a return because you ordered the wrong size, you will pay the delivery fee. However, if there is any quality-related issue, we will refund the full amount.
Q: Which payment methods do you accept?
A: We accept Cash on Delivery (COD), Direct Bank Transfer, and Easypaisa. For international payment, we accept direct bank transfer or Western Union.
Q: Can I try the products before buying them?
A: Hopkicks is an online shopping platform. All of our items are stored in our warehouse in Islamabad. Everything you see on our website can be delivered to your doorstep nationwide across Pakistan. In case you do not like your item or it does not fit, you can simply exchange it or return it within 7 days.
REFUND POLICY: FULL 100% CASH BACK
HOPKICKS is one of the most customer friendly online stores ever known with a FULL 100% CASH BACK REFUND policy. If you don't like our product simply return back the item within 7 days and get full refund.
NO QUESTIONS ASKED!!!!!
(Products that are discounted or on sale can not be returned but can be exchanged with a charge of PKR 500.)